Any enquiry or complaint relating to this insurance should be referred to us in the first instance at:
Pet Business International
c/o Penguin Risk Solutions Authorised Representative of PSC Connect Pty
2/885 Wellington Street
West Perth
WA 6005
Email: sales@petbusinessinternational.com.au
Or you can visit PSC Connect Pty Ltd complaints procedure here: https://pscnetwork.com.au/complaints/
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should write to:
Accelerant Insurance Europe SA
Bastion Tower
Place du Champ de Mars 5
1050 Brussels
Belgium
If your dispute remains unresolved you may be referred to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at www.afca.org.au ; 1800 931 678; info@afca.org.au or GPO Box 3 Melbourne Vic 3001.
For other disputes you will be referred to other proceedings for resolution.